Shipping Policy

Rudra Brothers ("we" and "us") operates https://rudrabrothers.in/ ("Website").
By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon our arrangement, protecting both customer and seller, and setting clear expectations for our service.

1. General

  • All orders are subject to stock availability.

  • We strive to maintain accurate stock counts on our website. However, from time to time, a stock discrepancy may occur, and we may not be able to fulfill all items at the time of purchase.

  • In such cases, we will:

    • Ship the available products immediately.

    • Contact you to confirm whether you would prefer to wait for the backordered items or receive a refund for the unavailable items.

2. Shipping Costs

  • Shipping costs are calculated during checkout based on weight, dimensions, and destination.

  • Shipping charges are collected at the time of purchase and are final.

3. Shipping Time

  • Orders are usually delivered within 2–4 business days after payment confirmation.

  • Our warehouse operates Monday–Saturday during standard business hours (excluding national holidays).

  • We take all possible steps to minimize delays during holidays and unforeseen circumstances.

4. Address & Delivery

4.1 Change of Address

  • Delivery address can be updated anytime before the order has been shipped.

4.2 P.O. Box Shipping

  • Orders to P.O. boxes will be shipped using postal services only.

  • Delivery timeframe: 2–4 working days.

  • Courier services are not available for P.O. box addresses.

4.3 Military Address Shipping

  • Orders can be shipped to military addresses via USPS only.

  • Courier services are not available for military addresses.

4.4 Out of Stock Items

  • In-stock items will be shipped immediately.

  • Backordered items will be shipped once available.

4.5 Delivery Delays

  • If delivery time exceeds the expected window, please contact us so we can investigate with the courier.

5. Tracking

  • Once your order is shipped, you will receive a tracking link to monitor your parcel with the latest updates from the shipping provider.

6. Damaged Parcels

  • If you receive a damaged parcel, please reject it at delivery and notify our customer service team.

7. Duties & Taxes

7.1 Sales Tax

  • Sales tax is included in the product prices displayed on our website.

7.2 Import Duties & Taxes

  • For international orders, import duties, customs charges, and taxes may apply depending on the destination country’s regulations.

  • These charges are not included in the product price or shipping fee displayed at checkout. Customers are responsible for paying any such additional fees directly to the customs or courier service at the time of delivery.

  • Rudra Brothers has no control over these charges and cannot predict their exact amount, as they vary from country to country.

8. Cancellations

  • Orders may be cancelled anytime before they are shipped.

  • If an order has already been shipped, please refer to our Refund Policy.

9. Insurance

  • All parcels are insured for loss and damage up to the value stated by the courier.

9.1 Damaged Parcels

  • Refunds or replacements will be processed once the courier completes their investigation.

9.2 Lost Parcels

  • Refunds or replacements will be issued once the courier confirms the parcel is lost.

10. Customer Service

For all customer service enquiries, please contact us:
📧 rudrabrothers2012@gmail.com